Quick answer

Digital items you’ve purchased can be viewed and downloaded from the Purchases and reviews section of your Etsy account.

If you have questions about an item or order, your seller is the best person to help you.

<aside> 💡 CONTACT SELLER

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Digital items are available in two categories:

• Instant downloads: Ready-made files that are available once your payment is confirmed. If you paid with PayPal or a credit card on Etsy, it may take a few minutes for your download link to be sent to you.
• Made-to-order downloads: Digital items that the seller will make to your specifications after you purchase them. The seller will send your files to you once they have completed them.

<aside> 💡 You can't download a digital purchase through the Etsy app at this time. To download a digital file, please sign in to Etsy on your mobile browser or computer.

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I can’t find my download notification email

First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, adding [email protected] to your address book or safe list can help you locate these emails in the future.

For now, you can still access your digital purchases in your account.

Where can I find my digital purchases in my account?

To access your digital files from your account:

1. Sign in to Etsy.com and go to Your account.
2. Go to Purchases and reviews.
3. Next to the order, select Download Files. This goes to the Downloads page for all the files attached to your order.

You can also go back to the item’s listing page, where you should see an “Instant Download: message on the images for the item.

There are generally no limits for when or how many times you can download a file. In most cases, you can access a file any time on your Purchases page, provided the transaction hasn't been cancelled or removed.

If your payment is still processing, the Download Files button will be grey.

When will I receive my made-to-order digital item?